Here you will find answers to the most frequently asked questions about our services, so you can plan your trip with complete confidence.
1. How far in advance should I book a tour?
We recommend booking your tour at least one to two months in advance, especially during peak season (April to October), when availability is limited.
For low-season travel (November to March), last-minute bookings may still be possible. If you have specific travel dates or prefer a private tour, securing your reservation early ensures the best experience.
2. What is the process for booking a tour with the agency?
Booking a tour with us is simple and straightforward:
- Selection: Browse our website or contact us to select the perfect tour for your needs.
- Availability: Contact us via email, WhatsApp, or our online form to check availability and confirm your booking.
- Payment: Secure your reservation by completing the payment through our accepted methods (credit card, bank transfer, etc.).
- Confirmation: Once your payment is processed, you’ll receive a detailed email with your itinerary and all essential travel information.
If you have any questions during the process, our team is here to assist you every step of the way!
3. What payment methods do you accept?
We offer multiple payment options to make your booking easy and convenient. You can pay with credit or debit card (Visa, MasterCard, American Express), PayPal, and Western Union.
4. Can I pay in installments or make an initial deposit?
To confirm your booking, a 50% deposit is required. The remaining balance must be paid in full on the first day of your arrival in the city, before the tour begins.
5. What kind of weather can I expect in Cusco during my visit?
Cusco has two main seasons: the dry season (May to October) and the rainy season (November to April).
- Dry season: Expect sunny days with temperatures ranging from 15°C to 20°C (59°F to 68°F), but nights can be very cold, dropping close to 0°C (32°F). This is the best time for outdoor activities and trekking.
- Rainy season: Frequent rain showers, especially between January and February, with temperatures between 12°C and 18°C (54°F to 64°F). The landscapes are greener, but trails can be muddy.
Regardless of the season, we recommend bringing warm clothing, as temperatures drop significantly at night.
6. Do you offer group or private tours?
We offer both group and private tours to suit different travel styles.
- Group tours are perfect for those who enjoy meeting new people and sharing the experience at a lower cost.
- Private tours offer a personalized experience with flexible schedules and tailored activities—ideal for families, friends, or those seeking exclusivity.
7. Do your guides speak different languages?
Yes, our professional guides are fluent in Spanish, English, Portuguese, French and Quechua. If you need a guide in another language, let us know in advance, and we will do our best to accommodate your request. Our guides are highly knowledgeable and will provide insightful information to enhance your experience.
8. Are the tours suitable for all ages?
Our tours are designed for a wide range of ages, but the physical demand varies:
- City Tours (Cusco and Lima): Suitable for all ages, with light walking through historical and cultural sites.
- Machu Picchu Full Day and Sacred Valley: Moderate walking required; comfortable footwear and basic fitness recommended.
- Laguna Humantay & Rainbow Mountain: Physically demanding hikes at high altitudes, best for those in good condition without altitude-related health issues.
- Huacachina – Paracas: Ideal for all ages, with moderate activity in sandboarding and dune buggy experiences.
- Salar de Uyuni: Minimal physical effort, but long travel hours.
- Q’ente Q’entiyoq: Combines cultural exploration with light hiking, suitable for families and individuals with moderate fitness.
- Salkantay Trek (5D/4N): A challenging trek requiring excellent fitness and multi-day hiking experience, not recommended for children, older adults, or those with health restrictions.
If you have any concerns, feel free to contact us, and we’ll recommend the best options based on your needs.
9. What places can I visit during a free day in Cusco?
Cusco offers a variety of attractions to explore during a free day. Here are some top recommendations:
- Main Square: The iconic main square of Cusco, surrounded by historical buildings, restaurants, and cafes. It’s a perfect starting point to experience the city’s energy.
- Qorikancha (Temple of the Sun): A fascinating historical site blending Inca and colonial architecture, located near the city center.
- San Blas Neighborhood: This artisan district is filled with narrow cobblestone streets, small shops, art galleries, and beautiful views of Cusco.
- San Pedro Market: A must-visit for experiencing local culture, traditional snacks, and unique souvenirs.
- Twelve-Angled Stone: An iconic example of Inca stonework, located on Hatun Rumiyoc Street—ideal for a quick stop and photos.
- Museums: Explore the Museum of Pre-Columbian Art or the Inca Museum for a deeper understanding of the region’s history.
